| Today's pressures:
- Effectively involving staff and stakeholders in group decision making
- Creating a sense of ownership of decisions
- Managing competing interests and priorities
- Achieving complex outcomes in groups
Our facilitation principles:
- Honesty and independence of facilitator.
- Inclusiveness of all stakeholder interests.
- Establishment of and commitment to ground rules.
- Clarification of problems, issues, process and authority.
- Genuine care and concern for quality of outcomes.
- Flexibility of process.
We work with clients to:
- clarify their objectives for the meeting, forum or workshop
- carefully plan an agenda to achieve desired outcomes
- design group activities to encourage input from all stakeholders
or participants
- obtain shared commitment to outcomes
- use a range of appropriate facilitation tools and techniques
- identify relevant issues for discussion
- avoid red herrings
- search for common ground and seek resolution of any conflicts which
arise
- make explicit, and respond to, fear and emotion in the group
- manage problem people
- achieve group consensus where possible
- summarise achievements
- document decisions.
Training in Facilitation
We offer a range of training programs in Facilitation including:
- Facilitation for Practitioners (1 day)
- Facilitation for Facilitators (2 days)
- Advanced Facilitation (3 days)
- Facilitating Public Participation (1 day)
Read our news article:
Facilitation
Today's pressures:
- The need to resolve disputes constructively
- Maximising the benefits of diversity
- Reducing the cost of litigation
We have accredited mediators with the Australian Commercial Disputes
Centre in Sydney.
Our mediation process
Our 7-Step process to reach resolution:
- Introduction
- Opening statements by both parties summarised by the facilitator
- Identifying issues and setting an agenda
- Exploring issues
- Finding solutions that are mutually acceptable
- Committing to actions and reality testing outcomes
- Documenting the agreement.
In addition to assisting two disputing parties directly, we have found
mediation to be a useful tool in many areas of our work including Business
Improvement, Change Management, Community Consultation and Evaluation
and Review, where individuals are trying to managing competing interests
and competing priorities.
Our mediation training
We offer a course in Mediation Skills. This course is 3 days plus,
where required, additional time for assessment of competencies.
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