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Today's pressures:
- Accountability to shareholders and stakeholders
- Achieving sustainable business performance
- Establishing, and performing to, defined outcomes.
Improved business performance involves understanding
the challenges and demands facing the organisation, establishing directions
and setting performance improvement targets, and putting in place monitoring
frameworks to measure success.
Improvement programs can address more effective
use of financial, physical and human resources, better organisational
structures and management systems, and service delivery techniques.
Our techniques:
We work with clients to review business processes
to:
- chart tasks and accountabilities across teams
and work groups
- identify those process components that do not
add value for the customer
- devise methods to reduce process duration
- simplify and reduce the number of steps in each
process
- reduce waste and variation in outputs, materials
and time
- reduce inventory and stock investment
- benchmark standards.
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We work with clients to:
- establish structural and staffing requirements
- examine workforce planning issues
- advise on job evaluation systems and relativities
- review existing job descriptions and accountabilities
- examine reporting structures
- consider work groupings
- assess skill and knowledge requirements
- examine job classifications and salary structures.
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We work with clients to:
- identify success factors and targets
- review and develop performance measurement and management systems
- review existing indicators of performance against
critical success factors for the organisation
- advise on suitable data and information for inclusion
in performance measurement and management systems
- train managers and teams in the use of performance
measurement and management systems.
Read our news article:
Keeping a Balance in
Your Organisation's Performance
Training courses and learning strategies for
the workplace
Twyford Consulting is a Registered
Training Organisation under the Australian Quality Training Framework..
We offer a range of learning and development activities and training
courses. Accreditation of the learning from these courses can be offered
via the Australian Quality Training Framework or towards academic qualifications
through the University of Wollongong.
Leadership and Management Programs
- Leadership Development for Senior and Middle
Managers and Team Leaders
- Leadership and Communication Skills
- Managing Organisational Change
- Public Participation for Decision Makers and
Elected Representatives
Participation/Consultation Programs
- Certificate Course in Public Participation offered by the International
Association for Public Participation (3 One-Day over 5 days)
- Facilitation for Practitioners (1 day)
- Facilitation for Facilitators (2 days)
- Advanced Facilitation (3 days)
- Mediation (3 day VETAB accr edited course plus 1 day assessment)
- Evaluation and Public Participation
- Public Participation for Elected Representatives
- Special Methods of Participative Enquiry
Teamwork Programs
- Working in Teams - Basic Course
- Working in Teams - Advanced Course
- Communication Skills in a Team Environment
- Problem Solving in a Team Environment
Quality Improvement Programs
- Quality Improvement: Problem Solving and Decision-making
Techniques
- Quality Improvement: Leading and Facilitating
Process Improvement Teams
Personal and Workforce Skills Development
- Career Planning
- Advanced Negotiation Skills
- Workplace Mediation Skills
- Personal Change Management
- Conflict Management
- Effective Business Writing
- Personal Effectiveness in the Workplace
- Train the Trainer
- Resume Writing and Interview Skills
- Time Management
- Making a Presentation
- Working with Committees Program
Read our news article:
Partnerships Between
Clients and Consultants
We work with clients to:
- develop an effective governance framework, especially
for small corporations, Non Government Organisations and Incorporated
Associations.
- review corporate governance issues, including
the development of policies and corporate standards for the operation
of boards, management committees and other decision-making bodies.
- conduct ethics audits and analysis to identify
major ethics issues in an organisation.
- advise on strategies to develop and promote a
positive and ethical organisational culture.
- conduct ethics training to develop skills in
decision-making and resolution of issues.
- introduce ethics standards into performance management
systems.
- advise on institutional mechanisms to address
ethics issues, eg: establishment of Ethics Committees.
We work with clients to:
- conduct activities to develop strategy and to
achieve ownership of the Strategic Plan
- develop Strategic Plans in a format that is able
to be simply translated into business plans, action plans and performance
management systems
- introduce strategic analysis techniques that
show new ways of setting business priorities.
Business and operational plans must be linked to
strategic corporate directions. The Balanced Scorecard is a model that
effectively achieves this through integrating strategic planning to
performance measurement on operational activities and customer service.
Adopted from Kaplan & Norton "Translating
Strategy into Action: The Balanced Scorecard" 1996.
We work with clients to:
- introduce and explain the Balanced Scorecard
as a model for business planning
- train key personnel in the application of the
Balanced Scorecard to their business units
- conduct management reviews using the Balanced
Scorecard as a framework for inquiry.
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We use a model to 'Get a Grip' on team effectiveness:
| G |
Goal clarity and commitment |
| R |
Role clarity and accountability |
| I |
Interpersonal relations |
| P |
Procedures for working effectively
as a team |
We work with clients to:
- apply the GRIP model to review the functioning of existing teams
- introduce a team approach into workplaces
- identify the most suitable team structures and composition for particular
situations
- conduct skills audits and assessments of team membe
rs
- train team members and team leaders in skills for effective teamwork
- facilitate team workshops to set up operational systems and procedures
- facilitate healing in damaged teams
- assist team
s in introducing mechanisms for continual improvement.
We work with clients to:
- conduct staff climate surveys that identify major
issues in the workplace
- examine ways of improving the quality of work
life for employees and managers
- introduce flexible and family friendly employment
policies
- establish workplace relations strategies and
consultation mechanisms
- develop and implement policies on grievances
and discrimination in the workplace
- develop and implement policies on misconduct,
ethics and accountability
- train managers and key personnel in people manag
ement,
negotiation, communication, conflict resolution and mediation
- work with managers, employees and others to mediate
disputes and grievances (we have accredited mediators).
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